Privacy Policy

Welcome to Jozagio.com. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our façade greening services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and payment information when you request our services, subscribe to our newsletter, or create an account.
• Technical Information: IP address, browser type, device information, operating system, and cookies when you browse our website.
• Usage Information: Pages visited, time spent on pages, links clicked, and other interactions with our website.
• Project Information: Property details, measurements, photos, and specifications related to your greening project.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our façade greening services
• To process and complete transactions
• To send service-related communications, including confirmations, updates, and support messages
• To respond to inquiries and provide customer support
• To send marketing communications, if you have opted in
• To personalize your experience on our website
• To analyze website usage and optimize our services
• To protect against fraudulent, unauthorized, or illegal activity
• To comply with legal obligations

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and marketing
• Consent: Processing based on your specific consent, such as for marketing communications
• Legal Obligation: Processing necessary to comply with our legal obligations

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide you with a better browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Record your visit, pages visited, and links followed

You can control cookies through your browser settings. However, disabling certain cookies may impact your experience on our website.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, cloud hosting providers)
• Business Partners: Contractors or suppliers involved in providing our greening services
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are contractually obligated to use your information only for the purposes specified and in accordance with our privacy policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure network infrastructure
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

8. Your Rights (GDPR and Other Regulations)

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request information about what personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent previously provided for processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country. We implement appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy when transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer through our website contact form.